One generation is displayed at $2 and charged by the seller as 90 UAH, using a fixed rate of UAH 45 per USD 1. Your bank or card provider may apply its own currency-conversion rules or additional fees. AI-generated creative results may vary and are not guaranteed to match subjective expectations.
1. Seller
Travel Visualization is a digital AI video generation service operated by a business registered in Ukraine. Contact: support@travelvisualization.com.
2. When a credit is returned automatically
- the generation provider reports a technical failure;
- the generation times out without producing a downloadable video;
- no video URL or file is returned;
- the system deducts a credit but does not start the generation;
- the completed file cannot be delivered because of a verified service-side technical error.
In these cases, one generation credit should be restored automatically. If it is not restored, contact support.
3. Replacement generation after review
Where a video technically completes but is clearly unusable because of a major technical defect, support may grant one replacement generation credit after reviewing the job. Examples include a missing traveler, severe body corruption, a completely wrong destination, or a damaged video file.
4. Situations that normally do not qualify
- subjective dissatisfaction with facial expression, pose, camera movement, or artistic style;
- minor differences in clothing, background objects, architecture, lighting, or location detail;
- a preference for a different creative composition after successful generation;
- failure to download the video promptly while the valid download option was available;
- use of an unsuitable, unclear, cropped, group, or low-quality source photo.
5. Duplicate or incorrect payments
Contact support if you were charged more than once, paid successfully but received no credits, or the charged amount differs from the confirmed order. We will verify the payment records and provide credits, reverse the duplicate transaction, or issue an appropriate refund.
6. Refund method and timing
Approved monetary refunds are returned through the original payment method where technically possible and are issued in UAH in the amount actually received by the seller for the relevant payment. Differences caused by bank conversion rates, card-provider fees, or exchange-rate changes are outside the seller's control. Processing time depends on the acquiring bank, card network, and issuing bank. We may request the order or invoice identifier and information needed to verify the transaction.
7. How to request help
Email support@travelvisualization.com with the payment date, amount, email used for communication, and a description of the issue. Do not send full card details, CVV, or banking passwords.
8. Mandatory consumer rights
This policy does not limit any refund or consumer rights that cannot legally be excluded under applicable law.